Jobs

Work closely with the CV SBDC Director, maintaining regular and transparent communication to expedite problem solving for client and other stakeholder needs.

• Answer telephones and electronic inquiries from external stakeholders, directing them to the appropriate person(s) according to their needs, with the support of the Director.
• Greet visitors or callers, representing the CV SBDC / CIC services and brand.
• Track all incoming activities and record and report such data according to CV SBDC policies and procedures.
• Refer entrepreneurs to other agencies, as appropriate, in collaboration with the Director.
• Use computers for recordkeeping, database management, word processing, email and newsletter development, and train other stakeholders on the same as necessary.
• Create, maintain, enter information and run reports in CV SBDC database(s).
• Check contractor billing against database reporting, monthly.
• Set up and manage paper and/or electronic filing systems, recording information, updating paperwork, or maintaining documents as specified in accordance with SBDC policies and procedures.
• Maintain scheduling calendars and assist, as needed with events calendar and events.
• Schedule and confirm appointments for clients, customers, or supervisors as appropriate.
• Support communications activities such as: e-newsletters, promotional materials, or other information in written, printed and electronic form.
• Manage projects or contribute to committee or team work as needed.
• Assist Events Coordinator, as needed, to prepare conference or other training event materials, such as flyers, programs, curriculum materials, rosters/name tags, etc.
• Supervise Interns’ daily activities and provide training and orientation to them.
• Support the Receptionist / Operations Coordinator of CIC as needed

• Mathematical and Clerical — Ability to effectively use electronic spreadsheets, and administrative and clerical procedures and systems for generating mathematically correct reports, managing paper, and electronic files and records, designing forms, and assisting with other office procedures and terminology. [Primarily GSuite Applications, Excel, Word, ConstantContact, WordPress.]
• Customer and Personal Service — Knowledge of principles, processes, CV SBDC brand, and etiquette for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Time Management — Managing one's own time and the time of others.
• Service Orientation — Actively looking for ways to help people.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Oral Expression — The ability to communicate information and ideas in speaking, using proper English and business language, in verbal delivery tailored to the recipient of the information; thus, facilitating a professional and pleasant experience for widely varied audience members.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.

• Client Insight — Listen actively and ask open-ended questions to establish rapport and gain client insights.
• Leadership – Lead with recommendations, by example, and be adaptable and accountable.
• Exceed Expectations — Seek to elicit a “wow” with internal and external customers.
• Assume Positive Intent -Treat others as you would like to be treated.
• Responsible - Be responsible as it relates to safety, health, the community, and the environment.